Want to get in touch?

If you have any queries regarding Hairjelly, just email us at: questions@hairjelly.co.uk

or telephone – +44(0)330 660 0648

 

For Press/Media Queries: Catalyst PR Ltd

Telephone – +44(0)203 657 9848

email – pr@catpr.com

 


Terms & Conditions

Our delivery policy

Here at Hairmedic Solutions Ltd, we will do our very best to get you your order within 24 hours, if your delivery address is on the UK mainland and your order is placed before 2pm Monday to Friday.

Orders placed after 2pm for delivery in the UK mainland will be subject to delivery within 60 hours.

The above is based on working days (Monday-Friday, excl weekends, bank holidays and may be subject to alteration due to weather conditions, industrial action and unforeseen circumstances).

We cannot be held responsible for any hoo-hahs that are out of our control but please rest assured, we will go to extraordinary lengths to make sure you receive Hairjelly as soon as possible via Royal Mail (recorded delivery).

Our cancellation and returns policy

Please submit any cancellation/returns request via email to; questions@hairjelly.co.uk

Requests must contain the following: First name, last name, telephone/mobile number and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order or requesting returns.

Every effort will be made to accommodate the processing of your request as soon as possible after the receipt of your request via email, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged. We undertake to respond to your request via email to inform you of actions to be taken within 5 working days.

This is subject to you returning the products ordered unused, in good condition with the security seal on the lid intact. We cannot entertain refunds and cancellations for products that have been opened, damaged or partially used. We cannot entertain refunds which are not bought directly from Hairmedic Solutions Ltd, ie our website. If you buy from one of our retailers you must take your product and receipt back to the store you bought the product and seek their advice, terms and conditions.

Privacy policy

We do not store credit card details nor do we share customer details with any 3rd parties.

We will occasionally send you details of product offers from Hairmedic Solutions Ltd.